Política de Privacidad

To be transparent about how we collect and process your personal information:

We want you to make informed decisions about how your Personal Data is used and handled. Our website is designed with that goal in mind, and we use various methods to provide you with clear, relevant information on the subject.
Where specific details are needed, we will provide them at the appropriate time.
We welcome any questions you may have and are happy to clarify any legally imposed limitations. You can reach us by email at the address below: info@truequesia.com

Personal data will be used only for the purposes specified in this Policy.

We may process your personal data for a range of purposes, including providing the website and connecting you with third-party trading platforms (the "Services"), improving the website, protecting our rights and interests, supporting the maintenance and delivery of the Services, meeting applicable regulatory and legal obligations, and carrying out administrative and business activities to facilitate access to and use of the Services.
We also process your personal data to better understand your preferences and needs.

To exercise your rights regarding your Personal Data:

You have the right to access, correct, delete, or restrict the use of your personal data at any time. You may also request that we transfer your data to you or a third party. Contact us at any time to submit a request — we will action it promptly.

Protect Your Personal Data:

While we cannot guarantee the absolute security of your Personal Data, we are committed to employing a range of methods and techniques to keep it protected.
Our Privacy and Security Policy is complete.

1. ¿El Alcance?

This policy describes the personal data the Company collects about individuals, how it is processed, shared with third parties, and protected.
This policy applies to information linked to an identified or identifiable individual. An identifiable individual is someone who can be identified directly or through a combination of information the Company holds or can access.
"Processing" refers to any operation involving the use or collection of personal data, including its management, structuring, and storage.
Our services are intended for the general public and are not designed for use by individuals under 18 years of age. We do not knowingly seek, collect, or permit the use of our services by minors. If we become aware that personal data relating to a minor has been collected, we will delete it promptly.

2. What personal data do we hold about you?

When you access our services, channels, or website, we collect your Personal Data. In some cases, we request it directly from you. In others, we collect it by analyzing how you use our Services or channels, or by receiving your information from third-party partners.

There is no requirement to disclose personal information to the company, nor any consequences for choosing not to do so.

You are not required to provide us with any personal data. In certain circumstances, withholding personal data may prevent us from delivering our Services or granting you access to the website.

4. What Types of Personal Data May We Collect? When you visit our website, we collect the following personal data from you:

This includes information about your online activity, traffic data (such as IP address, access dates, and access times), language settings, software crash logs, browser type, and device information. This data is non-personal and cannot be used to identify you.
Personal data received from you: any personal data you voluntarily provide when connecting to a third-party online trading platform through us.
Personal information provided to third-party platforms to facilitate transactions: this includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Processing Personal Data

6. Transfer of Personal Data to Third Parties

We may share Personal Data with third-party service providers, including hosting and storage providers that process IP address data, as well as providers that conduct user experience analytics.
At your request, we may also share specific Personal Data with third-party trading platforms. In such cases, we will share the Personal Data you have provided to us with those platforms. Your Personal Data will be subject to their respective privacy policies and may be shared with multiple trading platforms.
We may share Personal Data with affiliated entities or business partners where doing so supports the improvement and optimization of the products and services we provide to our clients.
Where necessary to protect the rights or assets of third parties, we are authorized to disclose Personal Data to regulatory, local, or other official authorities.
We may also share Personal Data with prospective investors or acquirers, or with lenders of the Company or any other entity within the group, in connection with a completed transaction — including the transfer or sale of Company assets — or as part of any merger, restructuring, consolidation, or insolvency proceeding involving the Company or any other business within the group.

7. Cookies and Third-Party Services

We may use third-party services, such as advertising providers or analytics companies, on our website. These companies may also use cookies or similar technologies.
Cookies are small text files placed on your device when you visit or access the website. They collect information about your preferences and browsing habits to improve user experience, remember your settings, and personalize products and services that may be relevant to you. Cookies are also used for statistical and analytics purposes.
Some cookies we use are session cookies. These are temporarily stored on your device and expire when you close your browser. Others are persistent cookies, which remain on your device for a set period after your browser is closed. Persistent cookies help the website recognize you as a returning user and allow you to navigate back to the site with ease.

Tipos de Cookies:

They may be used by us according to their purpose:

ONLINE TRACKING NOTICE
This service does not currently support do-not-track signals.
8. Retention of Your Personal Data

We retain your personal data for as long as necessary to fulfill the purposes described in this Policy, or for longer periods where permitted by applicable laws, regulations, and policies.
We share your information with third-party trading platforms for a period of 12 months. If you consent to continued sharing, we will extend that period by a further 12 months.
We periodically review the personal data we hold to confirm it remains necessary to retain.

9. Transfers of Personal Information to a Third Country or International Organization

10. Personal Data Security We implement technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Access to personal data is restricted to personnel who require it to perform their functions. While we take data security seriously and apply reasonable safeguards, no transmission of data over the internet or electronic storage system can be guaranteed as entirely secure. You share personal data at your own risk. If you have reason to believe that your interaction with us is no longer secure, notify us immediately using the contact details provided in this policy. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required to comply with applicable legal obligations. Once data is no longer required, it is securely deleted or anonymized. You are responsible for maintaining the confidentiality of any account credentials associated with our services. Notify us without delay if you suspect unauthorized use of your account.

We have implemented appropriate organizational and technical measures to protect Personal Data, including safeguards against accidental or unlawful destruction, loss, or alteration.
We cannot guarantee that the security of your Personal Data will be error-free, nor can we be held liable for intangible, incidental, or consequential damages arising from the use or disclosure of Personal Data. This includes Personal Data disclosed due to transmission errors, unauthorized third-party access, or any other cause beyond our control.
Where required by legal or other obligations beyond our control, we may be required to disclose your Personal Data to third parties, such as public authorities. We have no control over the security measures applied by such third parties in those circumstances.
Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of Personal Data you transmit to us online.

11. Links to Third-Party Websites

Links to third-party websites and applications are provided on this site. These sites and applications are not under the Company's supervision, and we are not responsible for how they collect or process personal data. This Policy does not apply to actions taken through such sites or applications.
Before accessing or using any third-party website or application, we recommend reading its privacy policy carefully. We also advise caution when sharing any personal data with third parties.

12. Changes to This Policy We may update this Policy at any time. When we do, we will revise the date at the top of the page. If changes are material, we will notify you by email or through a prominent notice on our platform. Continued use of our services after any update constitutes acceptance of the revised Policy. We encourage you to review this page periodically to stay informed of how we protect your information.

When accessing third-party websites or applications, read their privacy policies before using them. Do not share personal data with any third party until you have reviewed how that data will be handled.

13. Your Rights Regarding Your Personal Information

You have the right to request verification of the accuracy of your Personal Data, to have any errors corrected, and to have Personal Data deleted that we no longer need. You may also request restrictions on how your Personal Data is processed.
If you reside in the EEA, please refer to this page:
These rights apply to the information you provide in connection with your Personal Data. To exercise any of these rights, send an email to the address provided below.
Access Rights
We may verify the accuracy of the Personal Data we process about you. If confirmed, you may access your Personal Data.
We will provide one electronic copy of your Personal Data currently being processed and may charge a reasonable fee for additional copies. Data will be made available in electronic format upon request.
The right of access to Personal Data must not conflict with the rights and freedoms of third parties. If fulfilling a request would be prejudicial to another person's rights or freedoms, we may refuse or limit our response.
Right to Rectification
We will correct inaccurate Personal Data. You also have the right to have incomplete Personal Data completed, taking into account the purpose for which it is processed.
Right to Erasure
This right applies where: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and no other legal basis for processing exists; (c) you object, on grounds specific to your situation, to processing based on our legitimate interests or those of a third party; (e) the Personal Data has been processed unlawfully; or (f) erasure is required to comply with a legal obligation.
This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union or Member State law; or (b) for the establishment, exercise, or defense of legal claims.
Restriction of Processing
If you question the accuracy of your Personal Data, you may request that we restrict its processing.
Where processing is restricted, Personal Data may only be retained with your consent, for the establishment, exercise, or defense of legal claims, for the protection of another individual's rights, or where there is a significant public interest ground under European Union or Member State law.
Right to Data Portability
Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the right to receive the Personal Data you have provided to us in a structured format.
You may request that your Personal Data be transferred directly from us to another controller where technically feasible. Exercising this right does not affect your right to erasure. The right to data portability does not prejudice the rights or freedoms of third parties.
Right to Object
You have the right to object at any time to the processing of your Personal Data where that processing is based on our legitimate interests or those of a third party, including profiling based solely on those interests. Where we can demonstrate compelling legitimate grounds for the processing that override your rights and freedoms, or where processing is necessary for the establishment, exercise, or defense of legal claims, we may continue processing.
With respect to direct marketing, you have the right to object at any time to the processing of your Personal Data for that purpose.
Right to Withdraw Consent
You may withdraw your consent to our processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that withdrawal.
You have the right to lodge a complaint with your competent supervisory authority.
You may appeal to a supervisory authority established by a European Union Member State to protect individuals' fundamental rights in relation to the processing of Personal Data.
European Union and Member State law may limit your rights in relation to your Personal Data, as set out in section 13.
We will provide the information requested under your rights as set out in section 13 within one month of receiving your request. Where necessary, and depending on the complexity and volume of requests, this period may be extended by up to two additional months. We will notify you of any extension and the reasons for it within one month of receiving your request.
Subject to the provisions of section 13, information provided in response to your rights under that section will be provided free of charge. If a request is unfounded or excessive, in particular due to its repetitive nature, we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action, or we may decline to act.
If we have reasonable doubts about the identity of the person submitting a request, we may ask for additional information to confirm it.